Effective Date: October 1st, 2026
Welcome to EliteLyfe (“EliteLyfe,” “we,” “us,” or “our”). These Terms of Service (“Terms”) constitute a legally binding agreement between you (“user,” “you,” or “your”) and Diamond Elyte, LLC and its affiliates. By accessing or using our website located at www.elitelyfe.com (the “Website”) or engaging in any of our luxury travel planning and concierge services (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, you must discontinue use of our Website and Services immediately.
EliteLyfe provides bespoke luxury travel planning and concierge services, including but not limited to arranging travel itineraries, accommodations, private charters, and exclusive experiences. Specific terms and conditions may apply to certain bookings or Services, and you will be notified of those terms when applicable.
We reserve the right to modify these Terms at any time. Updates will be posted on the Website with the “Effective Date” updated accordingly. Continued use of our Website or Services after changes are posted constitutes acceptance of the modified Terms.
A deposit of 50% of the total trip cost is required at the time of booking. Full payment is due 90 days prior to departure. For bookings made within 90 days of travel, full payment is required at the time of booking.
Failure to make timely payments may result in cancellation of your booking.
Cancellations must be made in writing and are effective upon receipt by EliteLyfe.
Cancellation charges are as follows:
- More than 90 days before departure: 15% of the total cost.
- 90 to 60 days before departure: 50% of the total cost.
- Less than 60 days before departure: 100% of the total cost.
We reserve the right to cancel or modify any booking due to unforeseen circumstances, including but not limited to force majeure events (e.g., natural disasters, pandemics, political unrest). In such cases, we will offer an alternative or refund any recoverable funds, less any non-refundable costs.
Except as provided in Section 3.3, refunds will only be issued as credits for future travel, valid for 6 months, unless otherwise specified. Refunds will be processed within 30 days of the cancellation request and are subject to third-party supplier terms.
Any non-refundable amounts due to third-party agreements will not be included in the credit.
All content on the Website, including text, graphics, logos, and images, is the exclusive property of EliteLyfe or its licensors and is protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our express written consent.
You agree not to:
- Use the Website for unlawful purposes.
- Use bots, scrapers, or other automated tools to extract data.
- Engage in activities that disrupt the Website’s functionality or security.
You are responsible for ensuring you have valid passports, visas, vaccinations, and other necessary documentation. EliteLyfe will provide guidance but is not liable for incomplete or incorrect travel documentation.
Comprehensive travel insurance is mandatory. Your policy should cover cancellations, medical emergencies, and other travel-related incidents. EliteLyfe is not liable for any losses that could have been covered by insurance.
Participation in travel activities involves inherent risks. By using our Services, you acknowledge and accept these risks. You are responsible for your behavior and any damages caused during your trip.
EliteLyfe reserves the right to refuse service, cancel bookings, or remove participants from activities if their behavior is deemed inappropriate, unsafe, or disruptive to others. No refunds will be issued for such cancellations.
To the fullest extent permitted by law, EliteLyfe provides its Website and Services on an “as is” and “as available” basis, without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. EliteLyfe does not guarantee that the Services will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, EliteLyfe disclaims all liability for:
- Delays, cancellations, or changes by third-party providers.
- Injuries, losses, or damages incurred during your trip.
- Events outside our reasonable control (e.g., force majeure).
Sometimes unforeseen events may delay our providing of the Services, like extreme weather, internal or vendor-related delays, acts of God, government regulations or actions, pandemics, and other similar circumstances. Service availability may be delayed or compromised. EliteLyfe may retain deposits to cover administrative expenses in such cases. You agree that we are not liable for anything that results from these events that are outside our control or not a result of our intentional acts or omissions.
Our total liability will not exceed the amount you paid for the affected Services. This limitation of liability includes, but is not limited to, errors, omissions, or failures by third-party providers, including airlines, hotels, transportation companies, and other vendors involved in delivering the Services. EliteLyfe is not responsible for issues such as cancellations, delays, overbooking, lost luggage, or changes in itineraries caused by these third parties. Any disputes or claims related to third-party services must be directed to the respective provider in accordance with their terms and conditions. EliteLyfe acts solely as an intermediary and disclaims all liability for acts or omissions of third-party service providers.
By submitting suggestions, reviews, or other feedback (“Submissions”), you grant EliteLyfe a non-exclusive, perpetual, royalty-free license to use, reproduce, and distribute such content for any purpose. You warrant that your Submissions do not violate any third-party rights.
All itineraries, plans, or proprietary information provided by EliteLyfe as part of the Services are confidential and for your personal use only. You agree not to share, distribute, or disclose any such information to third parties without our prior written consent. Unauthorized sharing of proprietary information will be considered a breach of these Terms.
You agree not to post, publish, or otherwise distribute any defamatory, misleading, or false statements about EliteLyfe or its Services online or through any other channels. Breach of this provision may result in legal action, including claims for reputational harm.
By using our Services, you consent to receive electronic communications from EliteLyfe, including promotional emails, trip updates, and service notices. You may opt-out of promotional communications by following the unsubscribe link in our emails, though certain service-related communications may still be sent as necessary for your bookings.
You agree to indemnify, defend, and hold harmless EliteLyfe, its affiliates, and their respective officers, directors, employees, agents, and contractors from and against any claims, demands, liabilities, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or related to:
- Your use of the Website or Services;
- Your breach of these Terms;
- Your violation of any third-party rights, including intellectual property or privacy rights;
or
- Any claim that your Submissions caused damage to a third party.
This indemnification obligation will survive the termination or expiration of these Terms and your use of the Website or Services.
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any dispute or claim relating in any way to your use of any of the Services will be resolved by individual (non-class) binding arbitration, rather than in court. The Federal Arbitration Act and federal arbitration law, and the laws of the State of Florida, without regard to conflicts of laws principles, apply to these Terms. You agree that the arbitration will be conducted in Miami-Dade, Florida.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the attention of our legal department at the address provided in these Terms. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes (if applicable). The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. AAA rules govern payment of all filing, administration, and arbitrator fees.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. To be clear:
YOU AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL.
YOU WAIVE YOUR RIGHTS TO ANY DEFENSE BASED ON PERSONAL JURISDICTION, VENUE, OR AN INCONVENIENT FORUM.
YOU AGREE NOT TO SERVE AS A REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR IN ANY OTHER REPRESENTATIVE CAPACITY, OR TO BE A MEMBER OF A CLASS, IN ANY ACTION INVOLVING ANY DISPUTE WITH US.
Whenever you give us any notice, it must be in writing to the attention of our Legal Department at the address provided in these Terms. We must actually receive your notice, and you must have tracking information to prove we did. Whenever we give you any notice, we may email you or send you notice at any address where you are or may be found or that you provide us when you use our Website. Our notice is effective upon emailing (absent an undeliverable return message), three (3) days after mailing in the same country, and seven (7) days after mailing internationally. Email is NOT sufficient for legal notices, but email to the address here at the time you dispatch the notice IS required for your notice to be effective. Arbitration proceedings will be confidential and conducted in a manner to ensure privacy. The prevailing party shall be entitled to recover all reasonable attorney’s fees and costs.
Legal Department Notice Address:
Diamond Elyte, LLC, Attn: Legal Department
936 SW 1st Ave, Ste 1030, Miami, FL 33130, United States
Notice Email: legal@elitelyfe.com
EliteLyfe is committed to ensuring our Website is accessible to all users, including those with disabilities. If you encounter any issues while navigating the Website, such as difficulties with screen readers, missing alternative text, or other accessibility barriers, please contact us at legal@elitelyfe.com or +1- (833)358-5933 with “Accessibility” in the subject line. In your message, please describe the specific feature or issue you encountered and any suggestions for improvement. We take your feedback seriously and will make reasonable efforts to address accessibility concerns promptly. Additionally, we encourage our third-party vendors to ensure their platforms and services meet accessibility standards.
Entire Agreement. These Terms contain the complete and entire understanding and agreement and supersede any previous communications, representations, or verbal or oral agreements related to your use of the Services.
Privacy Policy. Our Privacy Policy is incorporated into these Terms.
Severability. Each provision of these Terms shall be construed separately and independently of each other. If any provision is deemed invalid, void, or otherwise unenforceable, that provision shall be deemed severable and shall not affect the enforceability of any other provisions of these Terms.
Eligibility. You must be at least 18 years old and able to enter into a binding contract to use the Website or book the Services. If you book on behalf of others, you represent that you are authorized to accept these Terms on their behalf and that they will comply with these Terms.
Third-Party Links. The Website may contain links to third-party websites and services. EliteLyfe does not control and is not responsible for the content, policies, or practices of those third parties, and your use of them is at your own risk and subject to their terms.
Assignment. You may not assign or transfer these Terms or any booking without our prior written consent. EliteLyfe may assign these Terms, including in connection with a merger, acquisition, or sale of assets, without notice to you.
No Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision or any other provision later.
Survival. Sections 4.1 (Intellectual Property), 6 (Limitation of Liability), 7 (Submissions and Feedback), 8 (Confidentiality), 9 (Non-Disparagement), 11 (Indemnification), and 12 (Dispute Resolution and Governing Law) survive any termination of these Terms or of your use of the Website or Services.
For questions or concerns about these Terms, please contact:
EliteLyfe
936 SW 1st Ave, Ste 1030, Miami, FL 33130, United States
Email: info@elitelyfe.com
Phone: +1- (833) 358-5933
By accessing our Website or using our Services, you acknowledge that you have read, understood, and agree to these Terms.
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