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Effective Date: August 1st 2026
Last Updated: August 1st 2026
This Privacy Policy explains how we collect, use, process, and disclose your information across the EliteLyfe ("EL") platform. The "EL Platform" includes our website located at www.elitelyfe.com (the “Website”) any of our luxury travel planning and concierge services (collectively, the “Services”).
Definitions:
Member: Any individual or entity registered with an EL account, including Suppliers and Guests.
Supplier: Any individual or entity offering services through the EL Platform.
Guest: Any individual or entity seeking to book services offered through the EL Platform.
Account Information: Your name, email address, and other contact details are collected to create and manage your account.
Profile Information: To use certain features within the EL Platform, additional details like your address, phone number, and travel preferences may be required to personalize your experience.
Payment Information: Financial details such as credit card or bank account information are collected to process bookings and ensure compliance with applicable laws.
Other Information: Details like food allergies, emergency contact information, or itineraries may be collected to enhance your travel experience and safety.
Each type of information collected serves to improve functionality, ensure security, and provide a seamless user experience on the EL Platform.
Usage Information: Details on interactions with the EL Platform.
Log Data: IP address, browser type, access times, etc.
Cookies and Tracking Technologies: Persistent and session cookies, web beacons, and tracking pixels.
Social Media Platforms: Information from linked accounts.
Other Sources: Fraud prevention services, demographic data, etc.
We partner with a variety of third-party service providers, including but not limited to:
Identity verification services for fraud prevention and risk assessment.
Payment processors to manage transactions securely.
Marketing and analytics providers such as Google Analytics.
Customer support tools to enhance user experience.
These partners may have access to personal information as necessary to perform their functions and are contractually obligated to process it in compliance with this Privacy Policy.
We use your information for the following purposes:
To Provide Services: To enable account creation, process bookings, and provide customer support.
To Improve and Develop the EL Platform: Conduct research, analyze user behavior, and enhance features.
To Ensure Safety: Detect and prevent fraud, comply with legal obligations, and resolve disputes.
For Marketing and Advertising: Send promotional materials, personalized advertisements, and offers based on preferences.
EliteLyfe shares information in specific ways to enhance user experience and comply with applicable laws:
Sharing specific information with third-party vendors or service providers upon request.
Sharing limited personal information between Guests and Suppliers for booking coordination.
identity verification services, payment processors, and marketing or analytics providers for fraud detection, transaction management, and enhancing platform usability.
Disclosure as required by law or in response to valid legal processes.
Business Transactions: Data sharing during mergers, acquisitions, or other business reorganizations.
EliteLyfe ensures all partners adhere to strict confidentiality and processing agreements to protect user privacy.
You can access, update, and correct your personal information through your account settings on the EL Platform.
We retain your data as long as necessary to provide the services outlined in this policy or comply with legal obligations.
You may request the deletion of your data where required by applicable law. Please note that some information may be retained for recordkeeping, fraud prevention, and compliance purposes.
To stop receiving marketing communications, use the "unsubscribe" link in any promotional email or adjust your communication preferences in your account settings.
Even if you opt out of marketing, we may still send you administrative or service-related communications.
Depending on your location, you may have additional rights under the GDPR, UK GDPR, the CCPA as amended by the CPRA, and other US state privacy laws, including rights to access, correct, delete, and receive a copy of your personal information. Those rights, who they apply to, and how to exercise them are described in full on our Your Rights page. To submit a request, please refer to the contact details in the Contact Information section below; we may need to verify your identity before processing your request.
We prioritize the security of your personal information by implementing robust measures designed to prevent unauthorized access, disclosure, alteration, or destruction. Our practices include:
Encryption: All sensitive data, such as payment information, is encrypted during transmission using Secure Sockets Layer (SSL) technology.
Secure Storage: Personal data is stored on servers with advanced security measures, including firewalls and intrusion detection systems.
Access Controls: Access to personal data is restricted to authorized personnel only, and these individuals are required to follow strict confidentiality agreements.
Regular Audits: We conduct routine security assessments and vulnerability testing to identify and mitigate potential risks.
While we strive to use commercially reasonable means to protect your personal data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security. If you have questions about our security practices, please refer to the contact details provided in the Contact Information section below.
EliteLyfe operates globally, and as a result, your personal information may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States. These transfers are necessary to provide our services and maintain the functionality of the EL Platform.
We use Standard Contractual Clauses (SCCs) approved by the European Commission, and the UK International Data Transfer Addendum for transfers from the UK, to ensure that any personal information transferred out of the EEA or UK is treated in accordance with GDPR standards. This means your data is subject to appropriate safeguards, including:
Contractual obligations between EliteLyfe and third-party processors requiring them to protect your personal information.
Regular audits of third-party providers to ensure compliance with data protection requirements.
EliteLyfe requires third-party processors that handle personal data to implement Standard Contractual Clauses or equivalent mechanisms to ensure compliance for international data transfers.
If you would like more information about how your data is transferred internationally, or if you have specific concerns about data transfers, please refer to the contact details provided in the Contact Information section below.
7. Cookies and Tracking Technologies
EliteLyfe uses cookies and similar tracking technologies to enhance the functionality of the EL Platform, personalize your experience, and provide relevant advertising. These technologies include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until manually deleted or they expire).
EliteLyfe uses cookies for the following purposes:
Essential Cookies: These are necessary for the basic functionality of the EL Platform, such as remembering your login credentials and session details.
Performance Cookies: These cookies collect information about how you interact with the platform to improve usability and performance.
Functional Cookies: Used to remember your preferences and settings, such as language or region selection.
Advertising Cookies: These track your online activity to display relevant ads on the EL Platform or other websites.
We collaborate with third-party partners, such as Google Analytics, to understand user behavior and enhance services. These partners may place their own cookies on the EL Platform to collect information on your interactions.
You can manage your cookie settings by:
Adjusting your browser settings to refuse or alert you about cookies.
Using opt-out tools provided by third-party advertisers, such as Google’s Ad Settings or the Network Advertising Initiative.
For more details, please refer to our Cookie Policy.
The EL Platform may contain links to third-party websites or services that are not operated or controlled by EliteLyfe. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit to understand their data practices. Your interactions with these third-party services are governed by their respective terms and policies.
EliteLyfe’s services are not directed to children under the age of 18. However, we understand that families traveling with children may provide information about them in connection with bookings or services. In such cases, any information provided about children must be submitted by their parent or legal guardian. We do not knowingly collect personal information directly from children. If we become aware that we have inadvertently collected personal information from a child without appropriate consent, we will take immediate steps to delete it.
If you believe we have collected personal information from a child in error, please refer to the contact details provided in the Contact Information section below.
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. If we make significant changes, we will notify you by:
Posting the updated policy on the EL Platform and updating the "Last Updated" date at the top of this Privacy Policy.
Providing additional notifications via email or other contact methods you have provided, at least [insert notice period, e.g., 30 days] before the changes take effect.
Your continued use of the EL Platform after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised terms, you may deactivate your account or refer to the contact details provided in the Contact Information section below for assistance.
Privacy Contact
EliteLyfe
Address
Email: legal@elitelyfe.com
Phone: +1- (833) 358-5933